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Before contacting us

Please note the following before sending inquiries.

• Although we do our best to reply to your inquiries as soon as possible, we cannot guarantee a rapid response or a reply in all cases. Thank you for your understanding in advance.
• Regarding genuine parts manufactured by Toyota Boshoku for vehicle manufacturers:
  These products are designed and produced based on each manufacturer's specific requirements. Therefore, we kindly refrain from responding directly to inquiries about such items.
  We apologize for the inconvenience and ask that you please contact the customer support center of the respective vehicle manufacturer or your nearest dealer.
• All replies are prepared with the intention of answering your specific inquiry. The content of our replies are prohibited, in whole or in part, to be used for other purposes or disclosed to third parties without our permission.
• Please note that inquiries received on Saturdays, Sundays or during company holidays (including year-end through New Year holidays and summer holidays) will be addressed from the following business day.